Datenschutzerklärung

PRIVACY POLICY

Last Updated: August 22, 2026

SPINEBOOTS™ (“SPINEBOOTS,” “we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services made available through the website (collectively, the “Services”).

Our store is powered by Shopify, which provides the technology that enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Services.

Where applicable law provides you with mandatory privacy or data protection rights, nothing in this Privacy Policy limits those rights.

1. PERSONAL INFORMATION WE COLLECT

When we use the term “personal information” or “personal data,” we mean information that identifies you or that can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of information.

Contact Information

This may include:

• Full name
• Email address
• Billing address
• Shipping address
• Phone number
• Other contact details you voluntarily provide

Order and Transaction Information

This may include:

• Products purchased
• Products viewed or added to your cart
• Order numbers
• Purchase history
• Returns, refunds, or cancellations
• Transaction dates
• Payment status
• Shipping information

Payment Information

Payment information may include payment method, transaction details, payment confirmation, and other information necessary to process your payment.

Payment card information may be collected and processed directly by payment processors or Shopify rather than being stored directly by SPINEBOOTS™.

Account Information

If you create an account, we may collect:

• Username
• Account information
• Password information
• Preferences
• Account settings

Communications

When you contact us, we may collect the information contained in your communication, including your email address, order information, questions, requests, and any attachments or other information you choose to provide.

Device and Technical Information

When you access our Services, we may automatically receive certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Device identifiers
• Approximate location information derived from IP address
• Cookie identifiers
• Other technical information

Usage Information

We may collect information regarding how you interact with our Services, including pages visited, products viewed, links clicked, time spent on pages, and other interactions with our website.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

For example, when you:

• Place an order
• Create an account
• Subscribe to marketing communications
• Contact customer support
• Submit a review
• Complete a form
• Otherwise provide information to us

Automatically

We may collect certain information automatically when you browse or interact with our website through cookies, pixels, log files, and similar technologies.

From Service Providers

We may receive information from service providers that assist us with payment processing, hosting, analytics, fraud prevention, customer support, shipping, fulfillment, marketing, or other business operations.

From Third Parties

We may receive information from third-party platforms or services when you interact with our Services through those platforms, where permitted by applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us, we may use personal information for the following purposes.

Providing and Managing Our Services

We may use your information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Process returns and refunds
• Provide customer support
• Manage accounts
• Communicate with you about your orders
• Provide requested products and services
• Maintain and improve our website

Personalizing Your Experience

We may use information about your interactions with our Services to understand customer preferences and improve the shopping experience.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your information to send marketing communications or provide information about products, promotions, or offers.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

Security and Fraud Prevention

We may process personal information to:

• Detect and prevent fraud
• Detect unauthorized transactions
• Protect our customers and Services
• Investigate suspicious activity
• Maintain website security
• Prevent abuse or misuse

Legal and Compliance Purposes

We may process personal information where necessary to:

• Comply with applicable laws
• Respond to lawful requests from authorities
• Establish or defend legal claims
• Enforce our agreements and policies
• Protect our legal rights
• Resolve disputes

4. LEGAL BASES FOR PROCESSING — EUROPEAN ECONOMIC AREA AND UK

If you are located in the European Economic Area (“EEA”) or the United Kingdom, we process your personal data only where a lawful basis exists under applicable data protection law.

Depending on the circumstances, our legal bases may include:

Performance of a Contract

We may process personal data when necessary to provide products or services you have requested, including processing and fulfilling your order.

Legal Obligations

We may process personal data where necessary to comply with legal, tax, accounting, regulatory, or other legal obligations.

Legitimate Interests

We may process personal data where necessary for our legitimate business interests, such as:

• Fraud prevention
• Website security
• Customer service
• Improving our Services
• Protecting our legal rights
• Managing our business

We will consider your rights and interests when relying on legitimate interests.

Consent

Where required, we may rely on your consent for certain processing activities, including certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate, secure, analyze, and improve our Services.

Cookies may be used for purposes including:

• Essential website functionality
• Remembering preferences
• Shopping cart functionality
• Analytics
• Performance measurement
• Advertising and marketing, where applicable

Where required by applicable law, we will request your consent before placing or using non-essential cookies.

You may also manage cookies through your browser settings and, where available, our cookie consent tools.

Disabling certain cookies may affect the functionality of the website.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

Shopify

Our store is hosted and powered by Shopify.

Shopify may process personal information in connection with providing its ecommerce platform and related services.

Shopify’s processing of personal information is governed by its applicable privacy policies, terms, and data processing agreements.

You can learn more about Shopify’s processing of consumer personal information through Shopify’s Consumer Privacy Policy. (Shopify)

Payment Providers

We may share information with payment processors and financial service providers to process transactions and prevent fraud.

Shipping and Fulfillment Providers

We may share information necessary to fulfill and deliver your orders, including your name, shipping address, contact information, and order details.

Technology and Service Providers

We may use third-party providers for services such as:

• Website hosting
• Analytics
• Customer support
• Cloud storage
• Fraud prevention
• Email delivery
• Marketing
• Advertising
• Technical support

Legal and Regulatory Authorities

We may disclose information when required by applicable law, legal process, court order, governmental request, or where reasonably necessary to protect our rights, customers, or Services.

Business Transactions

Personal information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.

7. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify.

Shopify may collect and process personal information relating to your interaction with our store in order to provide and improve Shopify’s services and certain Shopify features.

Information submitted through our store may be transmitted to Shopify and to third-party providers that may be located outside your country of residence.

Depending on the Shopify features and services used by our store, Shopify may also process certain information for purposes described in Shopify’s own privacy policies.

For information regarding Shopify’s processing of personal data and available privacy choices, please review Shopify’s Consumer Privacy Policy and Privacy Controls. (Shopify)

Shopify also maintains contractual and organizational mechanisms addressing international transfers of personal data, including its Data Processing Addendum and applicable transfer mechanisms. (Shopify)

8. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, applications, or services operated by third parties.

If you access a third-party service, its privacy policy and terms will apply to your interaction with that service.

We are not responsible for the privacy or security practices of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. CHILDREN’S PRIVACY

Our Services are intended for a general audience and are not directed toward children who are below the applicable age of consent under the laws of their jurisdiction.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us using the contact information below.

If we become aware that we have collected personal information from a child in circumstances where the law requires deletion, we will take reasonable steps to delete it.

10. SECURITY OF PERSONAL INFORMATION

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

11. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

• Provide our Services
• Complete transactions
• Maintain business records
• Comply with legal and tax obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Protect our legal rights

The specific retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

12. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have rights regarding your personal information.

These may include:

Right of Access

You may have the right to request access to personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of your personal information in certain circumstances.

Right to Data Portability

You may have the right to receive certain personal information in a structured, commonly used, and machine-readable format.

Right to Object

You may have the right to object to certain processing of your personal information, including certain direct marketing activities.

Right to Restrict Processing

You may have the right to request restriction of processing in certain circumstances.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you may withdraw your consent at any time.

Right to Lodge a Complaint

You may have the right to lodge a complaint with your applicable data protection authority.

13. EUROPEAN ECONOMIC AREA AND UK PRIVACY RIGHTS

If you are located in the EEA or UK, you may have additional rights under applicable data protection law, including rights to:

• Access your personal data
• Correct inaccurate personal data
• Delete personal data
• Restrict processing
• Object to certain processing
• Receive portable personal data
• Withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the information provided below.

We may need to verify your identity before responding to a request, where permitted or required by law.

We will respond within the timeframe required by applicable law.

14. UNITED STATES AND OTHER JURISDICTIONS

Depending on where you live, additional privacy rights may apply to you.

For example, certain U.S. states may provide rights relating to access, deletion, correction, portability, opting out of certain targeted advertising or sharing activities, and other forms of data processing.

Where applicable law grants you such rights, SPINEBOOTS™ will honor those rights subject to applicable legal requirements and exceptions.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

15. MARKETING COMMUNICATIONS

You may receive promotional communications from us only where permitted by applicable law and, where required, based on your consent.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the relevant email.

Even if you opt out of promotional communications, we may still send non-promotional communications necessary to complete or manage your orders, including order confirmations, shipping notifications, refund communications, and customer service messages.

16. INTERNATIONAL DATA TRANSFERS

Because we use Shopify and other service providers, your personal information may be transferred, stored, or processed outside the country where you live.

Where applicable law requires safeguards for international transfers, we will use legally recognized transfer mechanisms and appropriate safeguards.

For transfers from the EEA or UK, these safeguards may include adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms recognized under applicable data protection law.

Shopify also maintains mechanisms for international data transfers, including its Binding Corporate Rules and Data Processing Addendum. (Shopify)

17. COMPLAINTS AND DATA PROTECTION AUTHORITIES

If you have concerns about how we process your personal information, please contact us first so that we can attempt to resolve your concern.

If you are located in the EEA, you may also have the right to lodge a complaint with the data protection supervisory authority in your country.

For customers in Spain, the relevant supervisory authority is the Spanish Data Protection Agency (AEPD).

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice regarding material changes.

19. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

SPINEBOOTS™

Email: spiineboots@gmail.com

Phone: +34 661 045 821

Address:
Calle Virgen de los Dolores, 20
41940 Tomares, Sevilla
Spain

Legal business name:
Wiliams Brandon Blanco Jaldín

For purposes of applicable data protection laws, SPINEBOOTS™ is responsible for the processing of personal information described in this Privacy Policy, except where a third party, such as Shopify, independently determines the purposes and means of its own processing as described in its applicable privacy documentation.

Email: spiineboots@gmail.com