Widerrufsrecht
RETURNS & REFUNDS POLICY
SPINEBOOTS™
Last Updated: August 22, 2026
At SPINEBOOTS™, we want you to be satisfied with your purchase. We offer a 90-day return period in addition to any mandatory consumer rights that may apply to you under the laws of your country.
This policy applies to purchases made through our online store worldwide.
📦 90-Day Return Policy
You have 90 calendar days from the date you receive your order to request a return.
Our 90-day return policy is a voluntary commercial return policy and does not limit, replace, or affect any mandatory consumer rights that may apply to you under applicable law.
✅ Return Conditions
To be eligible for a return under our 90-day commercial return policy, the product should:
- Be in the same condition in which you received it
- Have been used only to the extent reasonably necessary to inspect and evaluate the product
- Not show unreasonable signs of use, damage, alteration, or misuse
- Include its original packaging where reasonably possible
- Include proof of purchase or the original order number
We reserve the right to refuse a return that does not meet these conditions, except where applicable law provides otherwise.
📩 How to Request a Return
To request a return, please contact us at:
Email: spiineboots@gmail.com
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos or other information if the product is damaged, defective, or incorrect
Please do not send a product back before receiving return instructions from us.
Returns sent without prior authorization may be delayed or may not be properly processed.
📍 Return Address
Once your return request has been approved, we will provide you with the applicable return instructions and return address.
Return address: The return address provided by SPINEBOOTS™ in the return authorization.
For international orders, the return address may differ from the original shipping address.
🚚 Return Shipping Costs
For returns made under our voluntary 90-day return policy because you have changed your mind or no longer want the product, the customer is generally responsible for the cost of return shipping, unless we expressly state otherwise.
If the product is defective, damaged, incorrect, or does not conform to the order, please contact us before returning it. Where required by applicable law, SPINEBOOTS™ will cover the appropriate return shipping costs.
Customers are responsible for ensuring that returned products are packaged safely and securely.
⚠️ Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect
- Missing parts
- Significantly different from the product ordered
please contact us at spiineboots@gmail.com as soon as reasonably possible.
We may request photographs, videos, or other information to help us assess the issue.
Where a product is defective or does not conform to the applicable legal requirements, your statutory consumer rights remain unaffected. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, or refund.
❌ Non-Returnable Products
Where permitted by applicable law, certain products may not be eligible for return, including:
- Products that have been materially damaged or altered by the customer
- Products damaged through misuse, improper installation, or improper use
- Products that cannot reasonably be resold due to the customer’s handling beyond what is necessary to inspect the product
Nothing in this section limits any mandatory statutory rights that cannot legally be excluded.
🔁 Exchanges
We do not generally offer direct exchanges.
If you would like a different product or variant, the fastest option may be to:
- Request a return for the original product
- Follow our return instructions
- Place a new order for the desired product
This does not affect any statutory right to repair or replacement where applicable.
🌍 International Returns
SPINEBOOTS™ accepts orders from customers worldwide, subject to the countries and locations available for shipping at checkout.
For international returns under our voluntary 90-day return policy:
- The customer may be responsible for return shipping costs
- The customer may be responsible for applicable customs requirements associated with the return
- Original shipping charges may not be refundable where permitted by applicable law
- Customs duties, import taxes, and other non-refundable charges imposed by authorities may not be refundable by SPINEBOOTS™
However, these provisions do not limit any mandatory rights or remedies applicable under the laws governing your purchase.
🇪🇺 European Union — Right of Withdrawal
If you are a consumer located in the European Union, you generally have a statutory right to withdraw from an online purchase within 14 calendar days from the day you, or a third party designated by you, receives the goods, without having to provide a reason. (European Union)
This statutory right exists separately from our voluntary 90-day return policy.
To exercise your right of withdrawal, please contact us at:
spiineboots@gmail.com
You must communicate your decision to withdraw before the applicable 14-day period expires.
Unless otherwise required by applicable law, you are generally responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal, provided you were informed of this before purchase. (European Union)
The product should be returned without undue delay and, generally, within 14 days after communicating your decision to withdraw.
Refunds under the EU Right of Withdrawal
Where the statutory right of withdrawal applies, SPINEBOOTS™ will refund the payments received from you in accordance with applicable law.
This generally includes the cost of the standard delivery option you selected at checkout, but not additional costs resulting from your choice of a more expensive delivery method.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law. (EUR-Lex)
💳 Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
For returns under our voluntary 90-day return policy, refunds will normally be processed within 10 business days after the return has been received and approved.
Your bank, card issuer, or payment provider may require additional time to make the funds available in your account.
Where mandatory law requires a different refund timeframe, the applicable legal timeframe will apply.
📦 Refund Amount
Unless otherwise required by applicable law, refunds under our voluntary 90-day return policy will cover the eligible purchase price of the returned product.
Original shipping costs are generally non-refundable under our voluntary return policy.
Where a statutory right of withdrawal applies, any refund will be made in accordance with the applicable consumer protection legislation.
⚖️ Consumer Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or restricted.
Customers may have additional rights under the mandatory laws of their country or region.
For example, consumers in the European Union may have a statutory 14-day right of withdrawal for eligible online purchases and a minimum legal guarantee for defective or non-conforming goods. (European Union)
Where mandatory consumer protection laws provide greater rights than those described in this policy, those mandatory rights will prevail.
⚖️ Applicable Law
This policy shall be interpreted in accordance with applicable law.
Nothing in this policy limits mandatory consumer protection rights that apply to customers in their country or region of residence.
📧 Contact Us
For all return and refund inquiries, please contact:
SPINEBOOTS™
Email: spiineboots@gmail.com
Phone: +34 661 045 821
Return address: Provided by SPINEBOOTS™ after return authorization.