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SHIPPING POLICY
SPINEBOOTS™
🚚 Processing Times
All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
During this time, we prepare, verify, and package your order before shipment.
✈️ Shipping Times
Once your order has been processed, estimated delivery times are:
Domestic and international shipping: 6 to 9 business days
The total estimated delivery time is approximately 7 to 11 business days, depending on the destination and circumstances affecting the shipment.
Delivery times are estimates and are not guaranteed.
🌍 International Shipping — Worldwide
We ship worldwide, subject to available shipping services and applicable restrictions.
For orders shipped outside the European Union:
- Delivery times may vary depending on the destination country.
- The customer may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country, where applicable.
- Such charges are generally not included in the product or shipping price unless expressly stated at checkout.
- Customs clearance procedures may cause additional delays that are outside our control.
Customers are responsible for complying with applicable import requirements in their country of residence.
📦 Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking information may take approximately 24 to 72 hours to become active after the shipment has been dispatched.
⚠️ Shipping Delays
Although we aim to meet the estimated delivery times, shipments may occasionally experience delays due to circumstances including:
- High demand or peak sales periods
- Customs clearance procedures
- Carrier or logistics issues
- Public holidays
- Weather conditions
- Events beyond our reasonable control
We will make reasonable efforts to assist you with delayed shipments.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
📍 Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because the address provided is incorrect or incomplete:
- The shipment may be delayed;
- The package may be returned to the sender; and
- Additional shipping costs for reshipment may be charged to the customer where permitted by applicable law.
Please contact us as soon as possible if you notice an error in your shipping information.
❌ Lost or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
📧 spiineboots@gmail.com
We will investigate the shipment with the relevant shipping carrier and provide reasonable assistance in resolving the issue.
If tracking information indicates that a package has been successfully delivered, please contact us so that we can investigate the situation with the carrier.
Your statutory consumer rights regarding non-delivery or loss of goods remain unaffected.
📦 Split Shipments
In some cases, an order may be shipped in multiple packages.
This may occur when products are dispatched separately or when doing so allows us to optimize the delivery process.
You may therefore receive multiple tracking numbers and packages for a single order.
⚖️ Applicable Law
This Shipping Policy is governed by applicable Spanish and European consumer protection legislation, including the General Law for the Protection of Consumers and Users, without prejudice to any mandatory consumer rights that may apply under the laws of the customer’s country of residence.
Nothing in this Shipping Policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
📧 Contact
For any questions regarding shipping or delivery, please contact us at:
SPINEBOOTS™
📧 spiineboots@gmail.com
📞 +34 661 045 821
Last updated: August 22, 2026